"Nurturing Innovation"

American Management Systems (AMS)

(Lotus Development)

"Achieving Quality"

The Gap

(Mercury Interactive)

"Quality Goals"

Manitoba Insurance

(Mercury Interactive)

"Establishing Quality"

SWIFT

(Mercury Interactive)

"Human Capital"

Sears

(Root Learning)

"ROI"

Platinum Technologies

"Gaining Competitive Edge"

J.D. Edwards

(Microsoft)

"Invention"

Ericsson

"Productivity"

Home Depot

(Optika and Input Software)

"Change Management"

Green Mountain Coffee Roasters

(PeopleSoft)

"Customer Care and Retention"

Xerox